As many of you know we have been quite busy and just reopened the store, Within several days our stock was completely wiped out, which while it was a great thing., left us with a huge backlog of orders to be shipped. By stocking up figuring we would be able to meet customer demand for a longer period, all that was essentially accomplished was the increased stock was purchased in a much faster rate of time which has left us with a shipping backlog. For this I sincerely apologize. As most of you know this is not my main job however I have a responsibility to my customers to ship their products they have paid for in a timely fashion. The purpose of this blog is two-fold. First and foremost it is to assure everyone that any and all outstanding WSO order will be shipped by this Saturday at the latest. Many orders such as ones placed after the 16th have and are being shipped by the committed to ship date. However there are some previous to that which have missed their ship dates and any and all will be shipped by Saturday in order they were received.
The second reason for the blog is to let it be known what is being done to remedy the product availability as well as shipping backlog issue. This coming week will be a transition week whereby all WSO products will be shipped by an exclusive retailer, that retailer being KnockOutShave. The time being spent packaging individual orders is time that could be spent manufacturing product and in order to better service our customers demands as well as improve shipping times this solution became the one that made the most sense. By partnering with a retailer that places the emphasis the same place as WSO does and where it belongs, on quality, we will as a team better to be able to meet not only demand but provide the level of service WSO customers deserve. With a full time job, a wife, a 7 year old, and a 2 year old this hobby has taken off into something I never expected. In all fairness to the customer I cannot continue to expect people to not only wait so long for products to become available, but wait for the shipping of said products as well.
I truly feel that this is the best solution for all parties involved and most importantly for the customer. I sincerely appreciate the patience displayed by all in waiting for the products to become available as well as your patience in the shipping of said products. Again to reiterate all orders will be shipped by Saturday 5/24. This coming week will consist of the transfer of the WSO inventory to KnockOut Shave and then the products will be available and for sale and in a place where they can be quickly shipped out to the customer.
I can focus on what I am good at and enjoy- the manufacture of quality shaving products, and KnockOutShave can focus on what they are good at- the distribution of quality shaving products. Both of us doing so with quality and customer service being the top priority. It is my sincerest hope that this will address both the availability as well as the service issues (and again I thank all who have been amazing in your patience waiting for the WSO products).
.Enjoy Your Shaves!
Regards
Jim@WetShaveObsession
PS - KockOutShave currently has a few WSO Premium Shave Soaps in Stock and for Sale! We did a test run to see how things would work and this is the remnants of that test. So visit KnockOut Shave and click on the soaps link to see what he still has available!
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