First off I apologize for my absence from the forums and from social media aside from some updates re my Mothers's condition. The outpouring of support, thoughts and prayers has quite simply blown me away. For that I want to express my deepest thanks to everyone. Thank you for the thoughts, the prayers, the well wishes, the extended (very extended) patience. There is something special about this community and I hope every single person gets to experience it, albeit I hope it is under different circumstances.
As I tend to do I will probably blabber on to long but I want to touch on a twitter post that was made re always wanting more when it comes to razors and soaps and everything else. It was the few posts I replied to and my comment was, "It is good to want what we have as opposed to have what we want". The comment oddly enough meant more to me than razors and soaps and brushes. In a time where someone in your family is in a difficult situation it makes you reflect on appreciate what you have and have had. It is sad that it takes such an event to do so, but at times it does. So far be it from me to tell anyone what to do in their life, but truly appreciating what you have and not taking i for granted as opposed in the endless quest of wanting more may be something at one time or another we could all benefit from doing. At this particular time all I want in life is what I have and I want it dearly.
A quick update on my mother to answer the numerous emails, many of which have been unreplied and for that I am sorry. She is in a holding pattern, in Cardiac ICU, and we are hoping and praying for some improvements. Her main surgery was 11 days ago, she should have been out of icu 9 days ago. After staring off recovering well within 24-36 hrs there was a serious setback. The good news is she is not getting worse, the bad news is it imperative she shows signs of improvement. Enough said.
On to business. A relative will be with my Aunt and Sister a the hospital allowing me some time this am and then later tonight to do some shipping of orders. Please bear with me, I will work as hard as I can in the time permitted to ship as many orders as is humanly possible. I should be able to continue to do so over the next few days and will get everyone's orders en route as quickly as I can. This is a welcome reprieve in many ways as I can be immersed in this and keep my mind occupied and rest easier that I am fulfilling my commitments.
That brings me to my next thought. I will not forget this and in the future when all this is past I wil think of some way of returning this favor to the community and especially to those who have shown extended patience with outstanding orders. I dont know how, I dont know what, but I will.
One last Thank You to everyone, customers, community members and even fellow Artisans ( B&M is tops with me folks- good people first- cant say enough about them) for the thoughts, prayers, good vibes and support. A quick special thank you to those who have stepped up and even assumed responsibility to assist in handling WSO issues and informing the community of the situation if they were not aware via social media and my blog or personal correspondence. You people know who you are and you will have a special place with me from this time forward.
Sincerest Regards,
Jim@WetShaveObsession
Sunday, June 22, 2014
Monday, June 9, 2014
WSO Update and Thank You!!
Just wanted to take a moment to thank you all for your patience and support. As many of you know in a bit of a family medical situation with my Mom at the moment. Out of nowhere some serious issues arose and surgeries were and are required. One of which was completed today, prepping for what is hopefully the final one on Wednesday.
It is ironic as I have befriended so many customers and shared this with a few of them and the wetshaving community is such a tight knit one I have received well wishes from so many people it is unbelievable. That is what prompted this blog. Please do not take offense if I have not responded to your individual email well wishes or at my absence on the forums. I am simply balancing & prioritizing things at the moment and doing what I can, where I can, in all areas to keep things moving along. Again a huge thanks to everyone for all your support, thoughts and prayers. They are much appreciated.
Now as far as WSO business. I am still cleaning up the remnants of the USPS shipping debacle and reships have been and are being sent. If you have not received shipping notification you will be in the next few days. I am shipping several orders tonight and hope to have the rest out tomorrow so all customer commitments will be honored. This has been quite the sequence of unplanned and unfortunate events. I appreciate all of your patience and understanding more than I can express.
In addition to reships I am also beginning the process of getting product to KnockOutShave.com so the distribution of WSO products can be taken over and both availability and service can be at the level customers deserve. I will do this as quickly as I can under current circumstances. Please do not ask him when he will be getting items in. That falls on me to get them to him and I will as they are ready. It will take a bit to ramp up stock but I really feel this will help everyone, especially you the customer. I have said many times, I never expected this amazing and overwhelming response, I an honored and humbled by it, I fell bad I have not been able to keep up with it, and I feel like there is now a solution in place that will most certainly vastly improve it and hopefully correct it.
This is almost like a starting over of sorts. The issue with WSO products that has really made this such a large issue is quite simply the time put into the manufacture of them. It not just a combining of ingredients and the making of the products. It is the extensive prep of the ingredients beforehand that is very time consuming as well. I honestly feel however that is what makes the difference. The time, care and effort to ensure not only the best ingredients, but that the best ingredients are then individually optimized, then the manufacture process and so on. Time and time again it has been suggested that a corner be cut here and there, but I honestly believe the reason the demand has been what it is due to these steps that are and have been taken. The solution to the problem does not and can not lie in cutting corners or compromising the very core principles (and in my opinion ultimately the quality) the products were originally formulated with. That is what makes them what they are. Long term will that prevent WSO from being a "big time" player? Perhaps it will, but it will not prevent WSO from producing the finest quality products possible...and that is and always has been the goal.
Thank You to everyone for your time. I apologize again for my absence on the Forums and Social Media hopefully all will return to normal very soon.
Enjoy Your Shaves!
Regards,
Jim@WetShaveObsesssion
It is ironic as I have befriended so many customers and shared this with a few of them and the wetshaving community is such a tight knit one I have received well wishes from so many people it is unbelievable. That is what prompted this blog. Please do not take offense if I have not responded to your individual email well wishes or at my absence on the forums. I am simply balancing & prioritizing things at the moment and doing what I can, where I can, in all areas to keep things moving along. Again a huge thanks to everyone for all your support, thoughts and prayers. They are much appreciated.
Now as far as WSO business. I am still cleaning up the remnants of the USPS shipping debacle and reships have been and are being sent. If you have not received shipping notification you will be in the next few days. I am shipping several orders tonight and hope to have the rest out tomorrow so all customer commitments will be honored. This has been quite the sequence of unplanned and unfortunate events. I appreciate all of your patience and understanding more than I can express.
In addition to reships I am also beginning the process of getting product to KnockOutShave.com so the distribution of WSO products can be taken over and both availability and service can be at the level customers deserve. I will do this as quickly as I can under current circumstances. Please do not ask him when he will be getting items in. That falls on me to get them to him and I will as they are ready. It will take a bit to ramp up stock but I really feel this will help everyone, especially you the customer. I have said many times, I never expected this amazing and overwhelming response, I an honored and humbled by it, I fell bad I have not been able to keep up with it, and I feel like there is now a solution in place that will most certainly vastly improve it and hopefully correct it.
This is almost like a starting over of sorts. The issue with WSO products that has really made this such a large issue is quite simply the time put into the manufacture of them. It not just a combining of ingredients and the making of the products. It is the extensive prep of the ingredients beforehand that is very time consuming as well. I honestly feel however that is what makes the difference. The time, care and effort to ensure not only the best ingredients, but that the best ingredients are then individually optimized, then the manufacture process and so on. Time and time again it has been suggested that a corner be cut here and there, but I honestly believe the reason the demand has been what it is due to these steps that are and have been taken. The solution to the problem does not and can not lie in cutting corners or compromising the very core principles (and in my opinion ultimately the quality) the products were originally formulated with. That is what makes them what they are. Long term will that prevent WSO from being a "big time" player? Perhaps it will, but it will not prevent WSO from producing the finest quality products possible...and that is and always has been the goal.
Thank You to everyone for your time. I apologize again for my absence on the Forums and Social Media hopefully all will return to normal very soon.
Enjoy Your Shaves!
Regards,
Jim@WetShaveObsesssion
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